Package Tiers
Package tiers define the level of visibility, monitoring, control, electricity consumption data, fault handling, reporting, billing support, integrations, and SLA coverage for electrical distribution boxes and their connection points.
Basic
Choose this when:
You need inventory, GIS location, current status, basic consumption data, outlet visibility, and business-hours support.
Advanced
Choose this when:
You need outlet-level control, real-time electrical measurements, configurable alerts, billing preparation, and advanced reports.
Pro
Choose this when:
You need 24/7 monitoring, power quality insight, capacity risk monitoring, integrations, API access, and SLA-backed support.
What Each Tier Adds
Basic
- Inventory and GIS location
- Current status and mains monitoring
- Basic electricity consumption data
- Active and inactive outlet overview
- 30 days of history
- Manual fault reporting and basic email alerts
- Standard data export and business-hours support
Advanced
Everything in Basic, plus:
- Automated online/offline monitoring
- Outlet-level control
- Real-time electrical measurements
- Power/current limit violation detection
- Configurable thresholds and alerting rules
- Billing data preparation
- 12 months of history
- Advanced dashboards, reports, and monthly usage report
Pro
Everything in Basic and Advanced, plus:
- 24/7 monitoring and alerting
- Power quality and capacity risk monitoring
- Unlimited data history
- Custom dashboards, reports, and user roles
- External integrations and API access
- Priority change requests and SLA response times
- Quarterly service review with optimisation recommendations
Basic: asset visibilityAdvanced: operational controlPro: infrastructure optimisation
Capability Matrix
| Capability group | Basic | Advanced | Pro |
|---|---|---|---|
| Inventory and status | Distribution box and connection point inventory, GIS location, current equipment status, mains availability, and outlet overview. | Basic visibility plus fault, maintenance, and configuration change history. | Custom user roles for operational access. |
| Monitoring | Basic consumption data and 30 days of measurement/event history. | Automated online/offline monitoring, real-time power, voltage, current, and total energy monitoring. | 24/7 monitoring, power quality, phase load, imbalance, capacity, utilisation, and operational risk monitoring. |
| Control | Outlet overview only. | Individual control of each connection point. | Integration-driven operational control. |
| Alerts and faults | Manual fault reporting and basic email alerts. | Configurable alerts for outages, overloads, missing data, limit violations, and supported breakers. | Abnormal consumption, peak load, and potential misuse detection. |
| Assignment and billing | Not included. | Outlet assignment to guest, vessel, pitch, berth, or reservation, plus electricity billing data preparation. | Reservation, payment, reception, or property management integrations. |
| Reporting and data | Standard data export and 30 days of history. | 12 months of history, advanced dashboards and reports, and monthly usage/performance report. | Unlimited history, custom dashboards and reports, and quarterly optimisation review. |
| Integrations and support | Business-hours support. | Standard operational support. | API access, third-party integrations, priority change requests, priority support, and SLA response times. |