IoT Tiers

IoT tiers define the level of device status visibility, sensor data history, alerting, diagnostics, reporting, dashboards, and support included for IoT deployments.

Basic

Choose this when:

You need a clear operational view of current device status, recent sensor data, map visibility, and basic alerting.

Advanced

Choose this when:

You need active device management, configurable alerts, diagnostics, advanced reports, and longer data history.

Pro

Choose this when:

You need tenant segmentation, custom dashboards, unlimited history, usage reporting, and SLA-backed priority support.

What Each Tier Adds

Basic

• Current device status
• Basic sensor data
• 30 days of data history
• Manual fault reporting
• Map view and email alerts
• Standard data export
• Business-hours support

Advanced

Everything in Basic, plus:

• Configurable alerts and threshold values
• Remote device management and diagnostics
• Map actions and view
• 12 months of data history
• Advanced reports and analytics

Pro

Everything in Basic and Advanced, plus:

• Unlimited data history
• Sub-tenant organization units
• Custom dashboards and reports
• Usage reports
• Priority technical support
• Agreed response times in accordance with the SLA

Basic: visibilityAdvanced: controlPro: customization

Capability Matrix

Capability group	Basic	Advanced	Pro
Monitoring	Current device status and basic sensor data.	Remote device management and diagnostics.	Advanced monitoring with SLA-backed support response.
Alerts	Basic email alerts and manual fault reporting.	Configurable alerts and threshold values.	Priority technical support with agreed response times.
Data history	Last 30 days.	Last 12 months.	Unlimited history.
Reporting	Standard data export.	Advanced reports and analytics.	Custom dashboards, custom reports, and usage reports.
Map and organization	Map view.	Map actions and view.	Sub-tenant organization units.
Support	Business-hours support.	Business-hours support.	Priority technical support in accordance with the SLA.