Tiers - Overview
The Tiers area explains the differences between available service levels for each application area. Use it to compare operational depth, automation, reporting, support, and SLA coverage.
NOC
Monitoring, diagnostics, escalation, incident ownership, and service reporting for gateways and sensors.
IoT
Device status, sensor data, alerts, reports, dashboards, tenant structure, and support levels.
Lighting
Lighting asset inventory, GIS visibility, control, fault management, work orders, and energy analytics.
Package
Electrical distribution boxes, connection points, outlet control, billing preparation, and integrations.
Area Comparison
| Area | Available tiers | Purpose |
|---|---|---|
| NOC | Monitored, Managed, Critical | Network operations monitoring, diagnostics, escalation, and service reporting. |
| IoT | Basic, Advanced, Pro | Device visibility, sensor data, alerting, reports, dashboards, and support options. |
| Lighting | Basic, Advanced, Pro | Lighting asset inventory, map visibility, control, fault management, analytics, and SLA options. |
| Package | Basic, Advanced, Pro | Electrical distribution box visibility, connection point monitoring, energy data, alerting, billing support, and integrations. |
Use these pages to identify which operational, support, reporting, and automation capabilities are available in each tier.